Total Triage

During the COVID-19 pandemic we have been operating a Total Triage service for all requests, whether for an appointment or other type of request, clinical or administrative.

In response to the COVID-19 pandemic, NHS England and NHS Improvement have supported all GP practices in England with the rapid implementation of a ‘total triage’ model using telephone and online consultation tools.

Total triage means that every patient contacting the practice is first triaged before making an appointment. We will be asking you to speak to the most appropriate clinician on the telephone who can help you as quickly as possible. It is possible for the doctor or nurse to do your consultation via video call but if the doctor feels that you need a face to face appointment this will be arranged for you.

Total triage is important to reduce avoidable footfall in practices and protect patients and staff from the risks of infection

New Prescription Request and Collection Information - see prescription tab (top left)

FLU VACCINATIONS

We have now received additional vaccines from the central supply and will be inviting everyone who has not already received a letter (under or over 65) to a drive through clinic at the Queen Elizabeth School on Saturday 21st November. Furthermore we will be recalling those aged over 65 who were not able to attend on their original allocated date.

 

Unfortunately the additional vaccine for under 65 yrs are not available from central stock until the end of November so we cannot recall those who could not attend their initial date until after this date but will plan to do this as soon as we are in receipt of these vaccines.

 

Please do not ring the surgery unless you believe you should have been invited and have not received a letter by the end of next week.

 

Many thanks for your patience and apologies for the protracted programme due to Covid-19 this year.

-Why you may not have been invited for your flu vaccine YET - but you will be.

LMC Letter to Patients - Flu Vaccinations

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Please click the link below to view our latest article for Bromyard info

November 202 edition - Surgery Update

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Early Cancer Diagnosis - Present Without Delay

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Mental Health Support Line - Herefordshire

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Managing your health at home

To maintain social distancing and prevent the spread of the coronavirus, you are advised to stay at home as much as possible. While you are at home it's still easy to get NHS help and support using your smartphone, tablet or computer.

The Health at Home webpage has information letting you know how to:

  • contact your GP
  • order repeat prescriptions
  • manage long-term conditions
  • maintain your mental and physical wellbeing

If you need an NHS service, try to do it online first. If you cannot get what you need this way try asking a friend or family member to help you, or speak to your GP surgery on the phone.

Find out more at: NHS Health at home

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Beware of Scammers

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Herefordshire's Appropach to the Coronavirus (COVID-19) Pandemic

All Herefordshire General Practices are working together to provide services during the COVID-19 pandemic. For the most up to date information please go to the website for our GP federation:

Taurus Healthcare – http://www.taurushealthcare.co.uk/home.aspx

Click the Orange Box

 

 

If you are concerned that you may have coronavirus or may have come into contact with someone who has,!!!!  complete the symptom-checker at: https://111.nhs.uk/service/covid-19

Please telephone the surgery as usual if you are unwell or have an acute problem that is NOT COVID-19 related. The receptionist will book you in to speak to a doctor either by phone or video consultation. If, following the conversation with the doctor, it is felt that clinically someone needs to see you, the clinician will advise you on what to do.

Our doors are closed but we are still seeing patients. Patients are triaged by one of our GPs via telephone or video consultation. If the GP feels they then need to see the patient, they will book the appointment - patients who may be asked to attend to see a clinician are being screened before entry.  Please wear a face covering as well as suitable clothing if it is raining as you will have to wait outside.

Video ConsultationsIf your doctor decides you need to take part in a video consultation the link below shows you how this will happen.

https://youtu.be/xxW4ssN3y90 

Please note we are not issuing sick/fit notes for employers for patients who are self-isolating. Please follow the link below:

Link to complete and print isolation note

If you are advised to self-isolate, it is extremely important that you follow this advice. It is to protect those around you as well as yourself due to this highly contagious virus. See links below.

HOPE Centre Support

The HOPE Centre are offering virtual support in the following areas: domestic abuse; emotional support; parenting; mental health; debt and finance; children and families.

If you would like to more information on the support they can offer and how to contact them, please select the following link: HOPE Centre Support information

RESOURCES

 

Public Health - what-you-need-to-know/

Useful information for patients in the vulnerable groups

Link to Government Guidance re social distancing 17.3.2020

 

 

COVID19 - social distancing

 

Self isolation - guidance and timeline 

 

Guidance on protecting extermely vulnerable patients

 

Lockdown - guidance on who can and can't travel/work

 

Patient Trial



Thank you for helping protect our wonderful community!


General guidance is available in a number of languages:

Udhëzimi Koronavirus (Covid19) – [Shqip]

কররোনোভোইরোস (Covid19)-এর জনয ননরদেশ [বোাংলো]

رهنمایي در مورد وایرس کرون ا

Coronavirus (Covid19) Guidance – English

راهنمای کرونا ویروس (Covid19) - ]فارسی[

Coronavirus (Covid 19) Conseils- [Français]

कोरोनावायरस (Covid19) मार्गदर्गन [ िंदी]

ڤایرۆسی کرۆنا)کۆڤید ١٩ ( ڕێنمایی کوردی سۆرانی

新冠状病毒 新冠状病毒 ( CovidCovid -19) 指南 [简体中文 ]

د کرونا وایرس لارښود

Coronavírus (Covid19) Guia – [Português]

Guía sobre la enfermedad por coronavirus (Covid19) – Español

Koronavirüs (Covid19) Rehberi – [Türkçe/Turkish]

کورونا وائرس (Covid19) سے متعلق رہنمائی ]اردو[

Hướng Dẫn về Coronavirus (Covid19) – [Tiếng Việt]

Coronavirus Information in Other Languages


Nunwell Surgery is a semi rural practice serving approximately 9500 patients scattered across an area of approximately 150 square miles. 

There has been a surgery in this location since the late 1800’s.

We aim to provide the highest possible level of health care for our patients.

This website outlines the services we offer and provides you with information you may find useful.  

We are a General Medical Services Practice (an NHS contract definition) which enables the practice to provide locally negotiated services.

Disabled access and facilities

Nunwell Surgery has good access for patients who are disabled or have mobility difficulties. A designated parking bay is adjacent to the surgery entrance and the surgery has a ramp and wide doors to allow for wheelchair access. All consultation rooms are accessible in a wheelchair. A wheelchair is available to use within the surgery should you require one.

There are Braille signs throughout the building to assist visually impaired patients, and we also have the Hearing Loop system for hearing aid users.

If you require any assistance, do not hesitate to ask.

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(Site updated 11/11/2020)
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