Appointments System
The Surgery is open Monday to Friday excluding bank holidays, 8am to 6.30pm.
Our telephone line is also open
Monday to Friday (excluding bank holidays)
8am to 6.30pm
01885 483 412
When you contact us, our Care Navigation team will ask you some questions about your health concern. This information allows us to navigate you to the best health professional to help you. We may also refer you to other services that are better placed to provide the care you need.
Urgent, Same Day Appointments
If you require an urgent, same day appointment, whether this be face to face or a telephone call, please call Reception on 01885 483412. Alternatively, you can visit the Surgery and speak with one of our Reception Team.
Please do not submit an online query for an urgent appointment as this will not be reviewed immediately.
Our Care Navigators will signpost your call to the most appropriate clinician based on clinical need. If your concern is not deemed to be clinically urgent, you may be offered a routine appointment instead. This is to help ensure we have enough urgent appointments for patients who need them.
Routine GP Appointments
Routine GP appointments can be booked up to 2 weeks in advance.
To book a routine appointment, you can either:
- Use the NHS App to book a face-to-face or telephone appointment
- Click here to submit a request online – your request will be reviewed by one of our Care Navigation team and assigned to the appropriate clinician or department. These requests will be actioned within 48 working hours.
- Call Reception on 01885 483412 during opening hours.
- Visit the Surgery during opening hours and speak with one of our Reception team.
Non-urgent advice: Cancel an Appointment
Call Reception on 01885 483412 during opening hours
Use your NHS Account
Use your Patient Access account.
Follow the link provided in your text reminder
Extended Hours & Enhanced Access – Taurus Healthcare
Patients in the Herefordshire area are being offered greater access to local GPs, Nurses and Health Care Assistants.
Taurus Healthcare are managing three primary care hubs (in Hereford, Leominster and Ross on Wye) that offer services to patients across the county weekday evenings and 8am to 8pm on weekends and Bank Holidays. Routine appointments can be pre-booked to see a Health Care Assistant, our Nurse Practitioner or a GP outside of our normal contracted hours.
Taurus Healthcare’s Enhanced Access Service (operating on behalf of Herefordshire General Practice) offers evening and weekend appointments at a number of hubs across Herefordshire when GP surgeries are closed.
To access the service, you must be registered with a Herefordshire GP Practice. To book an appointment at any of the hubs, simply call our Surgery during their normal opening hours and request a Taurus Enhanced Access appointment.
If we are closed, call NHS 111.
Please note that the Enhanced Access Service is not a walk-in service. You must have a booked appointment to see a GP at one of our hubs.
For further information, visit Taurus Healthcare’s website— Herefordshire General Practice – Taurus Healthcare
To cancel an arranged appointment with Taurus Healthcare, please call 07876 473 629.
Appointments that can be booked online
Along with routine GP appointments, many other appointments can be booked directly online using your NHS account (through the NHS website or NHS app). These appointments include but are not limited to;
- Birthday clinics and annual reviews
- NHS Health Checks
- New Patient Checks
- Blood tests
- Child Immunisations
- Cervical Screening
- Pneumococcal or Shingles Vaccinations
- B12 injections
Please only book one of these nurse appointments online if you are eligible or have been asked to do so; otherwise, your appointment may be cancelled.
Mental Health Helpline & Support
24 hour Mental Health Helpline
To access 24 hour Mental Health Support in Herefordshire, please call 0808 196 9127
Qwell
Herefordshire Council have approved Qwell for Herefordshire residents, meaning anyone paying their council tax to Herefordshire Council can get access to the full range of Qwell services, including free and immediate counselling sessions with qualified practitioners.
Qwell provides;
One-on-one counselling sessions with fully qualified wellbeing practitioners are available 365 days a year, from midday to 10pm on weekdays, and from 6pm to 10pm on weekends and holidays.
Sessions can be booked in advance or accessed via drop-in instant text-based chats. Qwell’s users will also have access to an extensive range of self-care and psychoeducational materials, peer-to-peer support via moderated forums, and personal tools such as an online journal.
Click here to access their website
For people unable to use the internet at home, Qwell can be accessed at Talk Community Hubs for free. There are nearly 50 across the county now with more hubs due to be set up soon.
There is also help from volunteers at the hubs to help people register. You can also take advantage of the Digital Inclusion sessions being run by Age UK if preferred.
Out of Hours and Emergencies
In case of a life-threatening emergency – dial 999.
Taurus Healthcare provides the face-to-face and home visiting elements of the GP Out of Hours service.
It provides urgent medical advice and treatment to Herefordshire residents and visitors to the county when GP surgeries are closed and is available:
Monday to Friday
6.30 pm to 8.00 am
Saturday, Sunday & Bank Holidays
available 24 hours
Access the GP Out of Hours Service by dialling the NHS non-emergency line on 111
The person receiving your call will make sure you get the right help quickly, which may include referring you to the Taurus Out of Hours Service.
Please note that the service should not be used for prescriptions, test results or routine enquiries.
Chaperone
On arrival please let Reception know if you require a chaperone to accompany you to your consultation with a clinician. The Chaperone will be either a Nurse/Health Care Assistant or a trained member of the Practice Staff.
Interpreters
If you are a non-English speaker, we are able to access telephone interpreters to translate during your appointment. At the time of booking your appointment, please advise the Reception team that you require an interpreter so one can be arranged.
Home Visits
If you are housebound or too ill to come to the surgery and you require a visit at home, please call the surgery before 10am.
The doctor may contact you first to check how urgent your call is.
Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.
Attending Your Appointment
You can help the surgery run smoothly if you:-
- check in using the Automated arrivals system or report to the reception desk when you arrive.
- let the receptionist know if you are likely to need more than 10 minutes at the time of booking
- remember that the appointment is for one person only.
- try to be punctual.
- let us know as soon as possible if you are unable to keep an appointment
Please attend your appointment on time. If you are late we may not be able to see you.
Telephoning the Doctor
Doctors are available to give advice over the phone. Please call the normal surgery number and speak to Reception. Our Care Navigators will normally take your details, book you a telephone appointment and the doctor will call you back.
There will be some instances where the Doctor will need to see you in Surgery (such as for a suspected chest infection).
Please make sure that you are available to answer the telephone when the doctor calls back. If you change your telephone number or mobile number please inform the surgery.
Health Checks
Any patients between the age of 16 years and 74 years who have not received a consultation within 3 years can request a consultation, during which we will make such inquiries and undertake such examinations as considered appropriate in the circumstances.
Any patients aged 75 years or over who have not received a consultation within 12 months can request a consultation, during which we will make such inquiries and undertake such examinations as considered appropriate in the circumstances.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.